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Terms and conditions

The website https://isaporidiunavolta.eu (hereinafter also referred to as “Site” or “website”), of I SAPORI DI UNA VOLTA SRLS (hereinafter also referred to as “company”), legally represented by SSGAMBATI ANTONIO , located in VIA MANZONI I TRAVERSA 4, 83020 QUADRELLE (AV) , duly registered at the Chamber of Commerce of Avellino identified with the REA code: AV – 196556 , with VAT number: 02975610649 , has been designed for the retail sale of food products (from now on also referred to as “products”).

Below, the User will find the general terms and conditions of sale, such as to regulate the relationship between the Company and the Customer.

1. SCOPE OF APPLICATION

1.1. CGV

These general conditions of sale (hereinafter ” GCS “) are valid for purchases of products in the electronic catalog of I SAPORI DI UNA VOLTA SRLS at the time of placing the order and viewable online.

Particular attention is paid to the images accompanying the description of a Product, which are introduced by way of example to allow a better perception of the various colors, which is why they could be perfectly identical to the product itself, but differ in size and color. due to the different perception of the product between the web and physical reality. For each they are presented as the most accurate possible in order to be a faithful reproduction of the product in the catalog.

1.2 POSSIBLE CHANGES

Please note that the GCS can be modified and / or updated at any time by I SAPORI DI UNA VOLTA SRLS

They will be valid and effective from the date of publication of the same on the Site.

1.3 WHO CAN BE DEFINED CUSTOMER?

The user who accesses the Site to complete one or more purchases can be understood as a consumer. This meaning includes:

  • the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out (from now on also referred to as the “Consumer Customer”);
  • a professional, a category that includes: the natural or legal person who acts in the exercise of his business, commercial, craft or professional activity (from now on also referred to as “Professional Client” and where it is not necessary to distinguish them within these GTC even separately, the “Customer” and jointly the “Customers”) is required, before sending the order, to carefully read these GTCs which have been made available to him on the Site and which will be available for consultation at any time.

2. LEGAL BASES

2.1 The sales contract

Pursuant to the legislation provided for in section II of Legislative Decree 6 September 2005, n. 206 (Consumer Code) subsequent amendments and for sales with electronic tools by Legislative Decree 70 of 9 April 2003, as amended, the rules on contracts concluded at a distance are applied. The contract is therefore considered valid and effective pursuant to Italian law, interpreted in accordance with it.

3. USER REGISTRATION

3.1 Purpose of registration

To conclude the sales contract, the customer must, without this entailing any obligations, register on the Site, indicating his email address and choose an adequate password. In addition to these dates, he must also provide:

  • name, surname or company name in the case of companies;
  • date of birth.

When placing the order, the Customer will be further requested:

  • Nationality;
  • residence / headquarters address;
  • telephone number;
  • shipping address if different from residence / headquarters;
  • tax code or VAT number.

The data indicated above and provided by the Customer to the Company are subject to the privacy legislation (which we invite you to consult in case of doubts), pursuant to and for the purposes of Legislative Decree N. 196/2003 and of the Reg. EU n. 679/2016 (so-called GDPR). In any case, the Customer can modify such data at any time by accessing their profile.

4. CONTRACTUAL NEIGHBORS

4.1 Conclusion

The contract is considered concluded between the Company and the Customer with the acceptance of the order by I SAPORI DI UNA VOLTA SRLS , which will be communicated to the user at the email address provided during registration on the Site.

4.2 Confirmation

The order confirmation will indicate the date and time of execution of the order and the relative order number, so that it can be used for any communication with the staff of the Site. If it is necessary to change the data entered by the Customer, all summarized in the order confirmation, please be quick and contact our email address: info@isaporidiunavolta.eu .

4.3 Non-acceptance

If I SAPORI DI UNA VOLTA SRLS is unable to accept the order, it will promptly notify the Customer at the email address provided during registration.

4.4 Customer’s Charges

In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, to place an order the Customer must:

  • insert a Product in the cart by clicking on the relative icon near the Product itself;
  • at the end of the selection of the Products placed in the cart, to proceed with the purchase, the Customer must click on the “Proceed with the Order” button;
  • the Customer must then register, access the Site with their credentials or enter their data for a quick purchase without registering on the Site;
  • the Customer can choose the shipping methods and must accept these GCS without reservation;
  • the Customer can thus proceed with the payment of the Products and delivery costs in the following ways: i) Visa or Mastercard credit card; ii) Paypal express checkout; iii) marking or with any other methods provided on the Site (as regulated in the following point);
  • at the conclusion of the order, the Site will automatically assign a unique number which will be shown on the final summary page of the purchase;
  • I SAPORI DI UNA VOLTA SRLS , after verifying the payment and the actual availability of the Product, will send the Customer the order confirmation which will contain the following information: number and date of the order; detail of the Product (s), quantity, price; type of payment chosen; cost of delivery; total order amount;
  • the Customer undertakes to verify the correctness of the data in the order confirmation e-mail and to report any errors to I SAPORI DI UNA VOLTA SRLS .

Once these formalities have been fulfilled, the Customer must print or save an electronic copy or keep these GCS as required by Legislative Decree n. 206/2005.

4.5 Customer acceptance of terms and conditions

By placing the order using the methods described on our Site, the customer declares to have read and accepted the information provided during the purchase procedure, to have understood them and to fully accept the GCS reported here. Which form an integral part of the sales contract concluded between the Customer and the Company.

4.6 Product Availability

The products on the Site are available in stock. The availability in stock is precise, but the fact remains that there may be small delays in communication between the actual stock in the warehouse and the situation reported on the site. Consequently, the availability of the article in some rare cases may not be guaranteed with certainty. If one or more items ordered are not immediately available for shipment and to avoid further delays in delivery, our staff will replace the missing products with products with similar characteristics. In any case, the Customer is promptly notified and the possibility of modifying the Order is granted.

4.7 Products in the shopping cart

The inclusion of one or more products in the cart does not imply the commitment to necessarily conclude the purchase. This will be considered concluded only upon completion of the purchase procedure, until then the user is granted the possibility to:

  • modify the quantity and / or delete the Products already included in the cart;
  • add other Products to the cart.

4.8 User Account

In the “my account” section, the Client’s reserved area will be available on the Site, where he can view information relating to his account and monitor:

  • the status of the order;
  • any return requests;
  • make delivery requests to multiple addresses.

In any case, the order will be filed in the database of I SAPORI DI UNA VOLTA SRLS for the time necessary for its execution and, in any case, in accordance with the law.

5. METHOD OF PAYMENT

5.1 Credit card

The Site accepts both Visa, Visa Electron and Mastercard credit cards as payment methods. according to the procedures of your credit institution, which immediately after the conclusion of the order, in the manner described above, will immediately charge the amount relating to the purchase made.

5.2. Paypal and bank transfer

If the purchase is concluded with the PayPal payment method, this will immediately charge the amount relating to the purchase made. If, on the other hand, the purchase is made by bank transfer, you will have to wait for the days established for the receipt of the balance. The order will be processed only after receiving the payment.

5.3 Cancellation of the order

If the order is canceled, the Customer who in the event of non-acceptance of the same by I SAPORI DI UNA VOLTA SRLS , will be simultaneously requested by our staff to cancel the transaction and release the amount committed.

As for the timing, the release times depend exclusively on the banking system and can reach their natural expiry date (24 days from the date of authorization). Once the transaction has been canceled, in no case can the Company be held liable for any direct or indirect damages caused by delay in the failure to release the amount committed by the banking system. In the event that the Customer’s order is processed after the 23rd day from the date of forwarding, I SAPORI DI UNA VOLTA SRLS , will in any case charge the Customer’s credit card for the amount due, even if in advance of the physical delivery of the goods, in order to avoid the expiry of the authorization of the transaction (24 days). I SAPORI DI UNA VOLTA SRLS reserves the right to request additional information from the customer (such as mobile or landline number) or to send copies of documents proving ownership of the card used. In the absence of the required documentation, the Company reserves the right not to accept the order.

5.4 Clarifications

It is specified that:

  • at no time during the purchase procedure I SAPORI DI UNA VOLTA SRLS is able to know the information relating to the buyer’s credit card, transmitted via a secure connection directly to the site of the bank that manages the transaction.
  • No computer archive of I SAPORI DI UNA VOLTA SRLS will keep such data, therefore it can in no case be held responsible for any fraudulent and undue use of credit cards by third parties, upon payment of products purchased on https://isaporidiunavolta.eu

6. PRICES

The selling price of the products follows some standard criteria, such as:

  • use of the euro as currency;
  • finished price, inclusive of VAT and all other taxes;
  • compliance with the public offer governed by art. 1336 of the civil code, subject to price changes by I SAPORI DI UNA VOLTA SRLS ;
  • sale price considered valid until the communication of the acceptance of the order;
  • any discount codes, unless otherwise explicitly indicated, are always considered non-cumulative;
  • the shipping costs and any additional charges (e.g. customs clearance), if present, even if not included in the purchase price, will be indicated and calculated in the purchase procedure before the order is placed by the Customer and also contained in the web page summarizing the order placed.

7. BILLING

The invoicing of each order that is shipped by I SAPORI DI UNA VOLTA SRLS is accompanied by a detailed Transport Document as required by the DPR 21 December 1996 n. 696.

In the case of an order placed in Italy or in France, the invoice relating to a purchase will be issued only upon request, which can be carried out at the time of ordering by indicating the number of your VAT number in the appropriate field. The document will be sent to the e-mail address used when placing the order. If the purchase is made from Spain, the invoice will be issued and automatically transmitted to the Customer by e-mail.

It is specified that it is not possible to request billing for a previously processed order, but only for the order in progress.

8. SHIPMENTS

8.1 Courier

I SAPORI DI UNA VOLTA SRLS will promptly deliver the Products purchased by courier, exclusively on the Neapolitan territory.

8.3 Causes of force majeure

I SAPORI DI UNA VOLTA SRLS assumes no responsibility for disservices attributable to force majeure if it fails to execute the order within the time stipulated in the contract.

8.4 Customer’s Charges

Upon delivery of the Products by the courier, the Customer must check that:

  • the number of packages delivered corresponds to what is indicated in the accompanying document;
  • the Products indicated on the packaging correspond to what is actually indicated on the invoice / receipt;
  • the packaging is intact, not damaged or in any case altered even in the closing materials (adhesive tape or strap).

It is specified that the Customer acknowledges that the withdrawal of the Product is a specific obligation deriving from the purchase contract. In case of non-delivery due to the absence of the recipient at the address specified in the order, the goods go into storage after 2 delivery attempts. The customer is left with the “notice” of non-delivery. After 10 days of storage, the goods are returned to the sender. In case of failure to collect the Product within five working days from the first delivery attempt, I SAPORI DI UNA VOLTA SRLS may invoke the termination of the contract pursuant to art. 1456 cc Once the contract is terminated, the total amount paid by the Customer will be reimbursed, less the costs of the unsuccessful delivery of the Product and the return costs. The termination of the contract and the refund amount will be communicated to the Customer by e-mail.

8.4 Any damage

The Customer is required to promptly indicate via email any damage to the packaging and / or the Product or the mismatch in the number of packages or indications.

In any case, no responsibility can be attributed to I SAPORI DI UNA VOLTA SRLS in case of delay in the order or delivery of the order.

9. COMPLAINTS

9.1 Address

In the event of a complaint, I SAPORI DI UNA VOLTA SRLS requires written communication by registered letter with return receipt to its registered office: VIA MANZONI I TRAVERSA 4, 83020 QUADRELLE (AV) . An advance communication via email is welcome to the address: info@isaporidiunavolta.eu .

It is specified that complaints made by e-mail or form of contact on the site are neither considered accepted nor considered valid, but only those made by registered mail.

9.2 Further communications

For any problem or anomaly found, before embarking on the complaint route, the Customer is invited to contact the I SAPORI DI UNA VOLTA SRL S staff via the specified email address, so that the problem can be resolved quickly.

10. TREATMENT OF PERSONAL DATA

Customer data are processed by I SAPORI DI UNA VOLTA SRLS in accordance with the provisions of the legislation on the protection of personal data pursuant to and for the purposes of Legislative Decree n. 196/2003 and of the Reg. EU n. 679/2016, as specified in the information provided on the Site, for which the User is invited to read it in the specific section dedicated to the ” Privacy Policy “.

11. COPYRIGHT

All content on https://isaporidiunavolta.eu, including texts, documents, trademarks, logos, images, graphics, their arrangement and their adaptations are protected by the legislation on copyright and by the legislation for the protection of trademarks (Law 22 April 1941 No. 633 and subsequent amendments, Royal Decree 929 of 21 June 1942 and subsequent amendments) and are covered by copyright.

The reproduction, even partial, of the contents, texts, documents, trademarks, logos, images, graphics, is prohibited. Any abuse will be prosecuted according to the laws in force.

12. DISPUTES

Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated online through the Site is subject to the mandatory territorial jurisdiction of the place of residence or domicile of the Consumer Customer and in any case the jurisdiction of the State is competent. Italian.

13. CLARIFICATIONS

I SAPORI DI UNA VOLTA SRLS believes in the quality of its products and tries to offer the best quality of ingredients on the market. Given this, it is specified:

  • make sure you are not allergic to any of the ingredients in the products before applying;
  • I SAPORI DI UNA VOLTA SRLS cannot be held responsible for any reactions to the ingredients of the products sold;
  • none of our products should be used as a substitute for medical or clinical treatment;
  • the information published on the Site is not intended as cures or treatments for dermatological problems and should in no way be considered as such;
  • the advice given on the Site is for information purposes and is in no way intended as a substitute for the opinion of a doctor;
  • please consult your doctor if you have any questions.